Delivery Lead

Working alongside talented Salesforce professionals, you’ll play a pivotal role in bridging the gap between technical delivery and client success—helping teams deliver high-quality solutions while strengthening client relationships.

Location: Auckland, Sydney, Remote Considered for the right candidate

Type: Permanent, Full-time

GravityLab

GravityLab is one of New Zealand’s leading Salesforce consultancies. We specialise in both implementing new Salesforce solutions and enhancing existing orgs, supporting clients through tailored projects and managed services. Our client base is evenly split between the not-for-profit sector and small-to-medium enterprises across a range of industries.

What truly sets us apart is our deep commitment to making a difference. GravityLab operates as a profit-for-purpose organisation—our profits are invested into a charitable trust dedicated to combating human trafficking. Through this, we help fund frontline organisations in Thailand that conduct investigations, rescues, and prosecutions to dismantle trafficking networks. Our passion for delivering exceptional Salesforce solutions is matched by our drive to create real-world impact.

About the Role

As a Delivery Lead at GravityLab, you’ll play a key role in driving successful outcomes for our clients and teams. You’ll lead the delivery of Salesforce projects, ensuring alignment between business objectives, technical execution, and agile best practices.

More than just managing delivery, you’ll foster an environment where collaboration thrives—guiding teams to work effectively, helping clients navigate complexity, and ensuring that solutions deliver real impact. You’ll also play a critical role in strengthening our capability by coaching teams, refining processes, and continuously improving how we deliver value.

At GravityLab, we do things differently. We care deeply about both our clients and our social impact. As part of a profit-for-purpose consultancy, your work will directly contribute to funding initiatives that combat human trafficking. This is an opportunity to not only lead great projects but to make a meaningful difference.

What You’ll Do

Lead Agile Delivery – Guide Salesforce implementation and enhancement projects, ensuring they are delivered on time, within scope, and aligned with client needs.

Bridge Technical & Business Needs – Translate client goals into actionable plans, working closely with consultants, developers, and stakeholders to drive success.

Foster Collaboration – Cultivate a high-performing, supportive team environment where individuals thrive, grow, and deliver exceptional results.

Champion Best Practices – Improve delivery processes, refine ways of working, and help shape the evolution of our agile methodologies.

Support Clients Proactively – Help our teams to build strong relationships with clients, helping them navigate challenges and ensuring they gain maximum value from our solutions.

Mentor & Develop Teams – Coach and support team members, fostering a culture of continuous learning and professional growth.

Required Skills & Experience

Proven Delivery Leadership – Experience leading Salesforce or software delivery projects in a consulting or client-facing environment.

Agile & Project Management Expertise – Strong understanding of Agile delivery methodologies (Scrum, Kanban, XP) and Agile product backlogs and the ability to adapt approaches to suit different client needs.

Stakeholder Engagement – Ability to navigate complex stakeholder environments, build strong client relationships, and translate business goals into clear delivery plans.

Technical Fluency – Comfortable working with Salesforce consultants, architects, and developers, with the ability to bridge the gap between business and technical teams.

Problem-Solving & Adaptability – Proactive in identifying and addressing risks, balancing competing priorities, and guiding teams through challenges.

Coaching & Mentorship – Passion for developing people, fostering team growth, and enhancing collaborative ways of working.

Strong Communication & Facilitation – Ability to translate complex concepts into simple, actionable insights for both technical and non-technical audiences.

Commercial Acumen – Experience managing budgets, contracts, and commercial discussions, ensuring successful delivery outcomes within constraints.

Nice-to-Have

Agile Tooling Expertise – Experience configuring and optimising agile delivery tools such as:

• JIRA – for workflow and backlog management
• Notion – for team documentation and knowledge sharing
• Asana – for project planning and tracking

Change Management Knowledge – Understanding of organisational change management principles to help clients and teams navigate transitions effectively.

Experience from small to large projects – Familiarity with the challenges and opportunities of working with small-to-medium enterprises.

Salesforce Experience – Familiarity with Salesforce products, implementations, or managed services. Certifications are a plus but not essential.

Work Environment & Culture

At GravityLab, we believe that great work happens when people feel valued, supported, and empowered. Our culture is built on collaboration, authenticity, and continuous improvement, creating an environment where both our people and our clients thrive.

• Work with Purpose – Be part of a profit-for-purpose consultancy where your work directly funds initiatives combating human trafficking.
• Supportive & Inclusive Team – Join a team of highly skilled Salesforce professionals who value knowledge sharing, open communication, and mutual respect.
• Flexible Work Arrangements – We support remote, hybrid, and flexible working to ensure balance between professional and personal commitments.
• Continuous Learning & Growth – We invest in professional development, certifications, and mentorship programs to help you expand your expertise.
• Diverse & Meaningful Projects – Work with both not-for-profits and commercial clients, delivering Salesforce solutions that create real impact.
• Well-being Focused – We prioritise sustainable work practices, ensuring a healthy pace of delivery and a culture that respects personal time.

At GravityLab, you’ll be more than just a Delivery Lead—you’ll be part of a mission-driven team that’s redefining what it means to build great technology with purpose.

Hiring Process

We want to make sure our hiring process is a two-way conversation—helping us get to know you while giving you the chance to see if GravityLab is the right fit for you.

This may include:

1. Initial Chat – You’ll likely start with a quick call from our CEO, Dan, to discuss the role, your experience, and what you’re looking for. This is an informal chat to get a sense of fit and answer any initial questions.
2. Formal Interview(s) – We typically run two to three interviews, covering both technical and leadership aspects of the role.
3. Practical Exercise – You may be given a take-home exercise or scenario to work through and present back in one of the above mentioned interviews. This is designed to reflect real-world challenges rather than test for rigid answers.
4. Meet the Team – Throughout the process, we aim to introduce you to the leadership team and future colleagues, so you can get a feel for the culture and working environment.

We know that interviews can be exhausting, so we keep the process as streamlined as possible—structured enough to make a strong decision, but flexible and conversational so you feel comfortable. Expect a down-to-earth and easy-going approach, with plenty of opportunity to ask questions along the way.