Read our case studies

GravityLab helped Age Concern replace their ageing systems with a national CRM that streamlines service delivery, strengthens volunteer engagement, and lays the foundation for unified fundraising and outcome tracking—empowering them to better support older Kiwis across Aotearoa.

Company Overview UniServices, a research and development powerhouse wholly owned by the University of Auckland, approached GravityLab to help set up their Salesforce orgs and

GravityLab partnered with Pushpay as a strategic advisor, helping guide their Salesforce B2B Commerce Cloud implementation without taking the wheel. By shaping architecture, accelerating delivery, and strengthening internal capability, we turned a complex rollout into a scalable, future-ready solution.

>40% open rates: Email open rates soared above 40%, significantly improving engagement with their target audience.

We worked closely with Tenco to develop a detailed strategy and roadmap, identifying key areas for improvement. A central part of the project was a comprehensive redesign of their Salesforce instance, including simplifying object and data structures.

Workbridge wanted to run a pilot program to help refugees. They wanted to be able to track applications, funding requests, training, and vacancies. This was a perfect fit for Salesforce’s newly released Nonprofit Cloud.

Exceptional fundraising results with strategy and automation:
* Best fundraising year ever (by far)
* 25%+ reduction in admin time
* Fundraising Excellence Award 

They had aspirations for engagement and efficiency. They want to better personalise and target people on certain fundraising campaigns. They wanted to enable more self-service and automation for their volunteers. They wanted to save on admin time to free up their team to focus on creating a powerful impact in the community.

Cin7 is another client that was a winner of the auspicious High-Tech awards. They produce some of the world’s best inventory management software. GravityLab assisted in optimizing their solutions and aligning them with how other mature vendors are servicing their clients.

Halter is an amazing hardware/software tool. GravityLab provided full spectrum customer lifecycle improvements across strategy, marketing, sales, installation, onboarding, service delivery to analytics.

Panasonic, like many others identified the need to upgrade their customer experience across all areas of the journey and empower their internal team for success. This meant a number of practical improvements to their technology, sales and marketing tools.

Full digital transformation from fundraising to running operations and service and support.

APLYiD is a trusted & accredited digital ID solution that streamlines customer onboarding. They have recently opened multiple global sales offices and are scaling at

Retail NZ is a membership organisation, designed to support Retailers with a range of products and services including advice with employment & consumer issues, help with resolving disputes, resources and advice on any issue relating to their members’ businesses.

Fergus helps trades and service businesses around the world manage the costs of running a trades business, keep jobs on track and find profitability. They are an impressive NZ tech startup that has gone global quickly.

Staah is a online hotel booking system and hotel channel manager. They are a successful international SaaS company based from New Zealand.

Skills Active is one of New Zealand’s largest training providers. They provide NZQA assessments through their partners and own training staff. They had a highly custom and complex Salesforce setup…

Crimson Education has complex global requirements for its Salesforce solution. GravityLab partners closely with them to support, scale and grow as part of the wider technology stack.

High impact community engagement up and running in 6-weeks, this project engages scouts online and via mobile.

A disrupter in the energy space, Flick Electric drive their sales, customer success and marketing from Salesforce. Flick Electric had a range of tools and